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Shipping policy

COVID-19 INFORMATION: SHIPPING & COMMUNICATION DELAYS MAY OCCUR

We are still shipping orders with a limited warehouse staff during these times. We have limited office staff to work remotely, while also transitioning warehouses. That being said, we are experiencing delays in shipping & communications, so please bear with us and allow ample time for responses. We are still working to improve our methods to continue to provide you safe and excellect service. Thank you for your business and understanding. 

 

Shipping Policy

Delivery times shown at checkout are estimated, we do not provide money back guarantees for any method. All orders have a processing time of 1-3 business days for all orders regardless of shipping method selected. During this time period, orders may subject to different processing methods to ensure security and accuracy of transaction placed. We do not ship orders on the weekends. If your order is held for any reason, you will be contacted via email.

 

Ban Internet Sales of Nicotine Products

Due to recent rules and regulation changes for many states, we are no longer able to process nicotine vape orders for these states. We apologize for this inconvenience, and appreciate the continued support.

 Attention UT, NH, and Residents
Due to regulations imposed by the State Legislatures in New Hampshire, and Utah, we cannot ship e-liquid into those states.  If you are located in these states and would like to place an order, contact your local representative and let them know you demand action.

 

Canada Residents

Due to regulations imposed by Canada we cannot ship e-liquid or e-liquid vape devices into Canada currently.

 

International Shipping

Please note that all prices are listed in USD and will not be automatically converted into your local currency upon checkout. Lux Vapes is not responsible for any conversion fees associated with international orders.

All buyers must be aware of the importation laws for their country, Lux Vapes is not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items. International buyers should contact their local custom authorities for any information on duty and taxes. All duties and taxes are the responsibility of the buyer.
 

Shipping charges are non-refundable. Refunds are only applied to items that are returned to our warehouse. If the return of your package incurs any type of return fees, those charges will be deducted from your refund of the returned items. If your order received free shipping, our cost of shipping the order will be deducted from your refund. 


Merchant Service Policy

For Credit Card/Debit Card payment methods we are unable to ship to PO Box addresses as well as addresses that do not match the billing address.

 

Returns & Exchange Period

We gladly accept returns of unopened, unused, undamaged items purchased on our website for a refund or exchange within 14 days upon receiving order. 

A return order will only be accepted if the following conditions are met:

  • All of the items within the order are not physically damaged and show no sign of physical use unless defective.

  • All of the accessories originally enclosed with the purchased item(s) are included and enclosed with the purchased item(s) and in perfect condition

  • Expired, broken, incorrect, and/or missing items (not included defective) within the order must be reported within 72 hours of the order’s original delivery date. 

 We will provide a full refund less a 20% restocking fee. Outside this period we don't accept any returns for any reason. All Sales are Final.

Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by manufacturers warranty.

 In the case you do receive damaged product, please let us know immediately so return shipping can be arranged!  Outside of damage during transit or processing, no returns or exchanges on e-liquids / e - liquid pods will be accepted.​  Exchanges will only be processed on damaged bottles that are unopened and still retain their factory seal.

 

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.